Last Updated April 1, 2026

Dispute & Reporting Process

This process outlines how users can report concerns and how Kimbela may respond.

Brand

Kimbela Hub

Scope

All users

Support

support@kimbela.com

1. Direct Resolution Between Users

Users are encouraged to resolve disputes directly first, such as product or service issues between buyers and sellers.

2. Reporting a User or Listing

Reports may include fraud, misrepresentation, harassment, unsafe conduct, or violations of platform policies.

3. Platform Review

Kimbela may review profiles, listings, messages, and other relevant activity to determine violations.

4. Possible Actions

  • Warnings to users
  • Content removal
  • Temporary suspension
  • Permanent ban
  • Restriction of platform features

5. Platform Role in Disputes

Kimbela is not a mediator or guarantor of transactions. Users are responsible for their own agreements and decisions.

6. User Responsibility

Users should exercise caution, review profiles and listings, and communicate clearly before entering agreements.

7. Reporting Urgent Safety Concerns

For immediate safety risks or illegal activity, contact authorities and notify Kimbela support.

8. Changes to This Process

Updates will be posted with a revised date. Continued use constitutes acceptance.

9. Contact

Email: support@kimbela.com